When you purchase a Periapt Studio piece, you agree to the terms and conditions. We ask that you read these terms and conditions and understand them.
Terms and Conditions
Periapt Studio's Moissanite Engagement and Wedding Ring designs are made to order. The customer accepts a production timeframe estimate for the piece. The turnaround time has been provided as an approximate guide only and may change without prior notice. Our production timeframe estimates do not include shipping timeframes.
In order to maintain consistency with our mission to produce timeless jewellery, all Periapt Studio pieces undergo thorough quality control checks. Throughout the manufacturing process, we ensure high-quality standards are maintained.
Terms of Sale for Bespoke and Custom Pieces
These Terms & Conditions represent the customer's confirmation of the accuracy of the information outlined for their piece.In the event that any changes or additions are made to the original proposal, additional charges may apply. Prior to issuing a request for final payment or sending, Periapt Studio will provide high-quality photos and/or video footage for client acceptance.
Returns and Exchanges
Made To Order
Periapt Studio does not issue refunds, store credit, or exchanges for any of their 'Made to Order' jewellery pieces. We kindly ask you to choose carefully. We are happy to assist you if you have any questions about our pieces. We place a high priority on customer satisfaction. Please get in touch with us if you are unhappy with your item, and we will work together to resolve the problem.
Ready To Wear
Items that have not been worn can be exchanged for store credit within 14 days of receipt, less a $100 restocking fee unless otherwise stated. Restocking fees will increase to $250 if returned within 14-28 days. Exchanges are not accepted outside these specified timeframes. Periapt Studio will issue you a store credit to your provided email address. This can be applied to any purchase of equal or greater value at Periapt Studio. Any return shipping fees will be the responsibility of the customer. Return orders should be sent via a trusted, trackable shipping service since Periapt Studio cannot be held responsible for any lost, damaged, or stolen packages. Rings that have been resized are not eligible for exchange. The item must be in its original condition, unworn, and in its original packaging. If we believe an exchange is not in new condition, we reserve the right to reject it.
Terms of Payment
A deposit payment is required to secure diamonds and gemstones included in Bespoke Engagements and Signature Engagements. All bespoke jewellery pieces are contractually agreed to remain the property of Periapt Studio until full payment is received.
As a result of late payments, Periapt Studio is not liable for any delays in clientele deadlines resulting from late payments.Periapt Studio will retain ownership of the piece if Periapt Studio receives no correspondence from the client within 30 days of completion. Therefore, forfeiture of the piece will result from failure to provide adequate correspondence after completion. In the case of a forfeiture under the above conditions, Periapt Studio will not be liable. Periapt Studio will ensure adequate correspondence between the parties to ensure these obligations are fulfilled.
Cancellations and Refunds
The parties have agreed that due to the nature of the product, refunds will not be offered in the event of cancellations. Periapt Studio can't recoup losses incurred by purchasing on behalf of its clients.
Disclaimer of Liability
Between the parties, Periapt Studio agrees not to be liable for damages for goods in transit or for goods in trust. We ship all goods using a traceable, premium delivery service. After goods have left our facilities and are out of our care, Periapt Studio cannot guarantee items in transit or be held responsible for any issues that may arise. We will work to resolve any issues that arise if goods arrive damaged or lost in transit. Stones and goods provided to Periapt Studio will be treated with the utmost care.
The parties have agreed that Periapt Studio will not be liable for deadlines set by the client. There are many factors that can delay the production of your project, including goods in transit, alterations, material acquisition, client approvals for CAD designs, metal casting, and stone setting.In the event that production timeframes are delayed for reasons beyond our control, Periapt Studio will not be held responsible. When ordering bespoke or 'made to order' jewellery for special events, we recommend allowing sufficient time for production.
Care of Materials
A trusted Australian metal supplier supplies Periapt Studio with high-quality precious metals. To maintain the overall appearance of jewellery pieces, regular servicing and cleaning is recommended. As a result of this agreement, Periapt Studio will not be held liable for deterioration in appearance or damage.
Resizing and Remanufacturing
Before undergoing our manufacturing process, Periapt Studio emphasises the importance of confirming the correct size. In light of the nature of the product itself, we offer one complimentary resizing for all of our Bespoke Engagement, Signature Engagement, Ready-to-Wear Engagement and Moissanite Engagement rings. You can resize your ring for free within six months of the date it was dispatched from our studio.We offer one free ring resizing if the ring falls within our resizing parameters, but if it does not, the piece may need to be remanufactured to maintain its quality and durability. Setting style and ring size play a role in determining resizing parameters. We won't resize one of our rings if we believe it will compromise the structure.Remanufacture rates are discounted for engagement rings dispatched within six months that require remanufacturing. Upon expiration of the initial 6-month period from the date of dispatch, our standard repair and resizing fee structure will apply.Depending on the metal type and setting style, repair, resizing, and remanufacturing costs vary. Rhodium plating will be charged at a cost for resized pieces.
Repairs and Warranty
Periapt Studio extends a limited warranty for all Bespoke Engagement, Signature Engagement, Ready-to-Wear Engagement, Moissanite Engagement and Wedding Ring designs. Clients are offered this limited lifetime warranty in order to eliminate production defects if they are missed by our quality control procedures.
The warranty is void if a third-party jeweller undertakes alterations or if damage caused by extreme misuse is evident. A charge will be incurred if a piece of jewellery needs to be repaired that is not covered by our limited warranty.
You are covered under our limited warranty if you wear your ring/s normally. In the event that a ring is noticeably bent, damaged, or shows signs of improper care, we will repair it for a fee. Customers are responsible for return shipping costs if a piece needs repair or service. It is important that international clients maintain any import documentation from the moment of purchase, so that if they ever need to return their piece for service or repair, they will not be charged additional duties or taxes.
A manufacturing defect will be repaired without charge by Periapt Studio, and shipping costs will also be covered.
Each of our engagement and wedding rings comes with free stone tightening and polishing. For your pieces to remain in good condition, it is recommended that you have an annual service performed. The customer is responsible for return shipping charges.
Our warranty does not cover lost, damaged, or chipped diamonds and stones. A personal insurance policy is highly recommended in the unlikely event that your focal stone falls out or becomes damaged.It is always recommended that you purchase an independent insurance policy for your Periapt Studio ring. It will cover anything that is not covered by our warranty and ensure that you are protected from accidents or unforeseen circumstances.